DRC provides assistance and repair service of the products at its center and authorized centers.
For instruments produced by foreign companies and sold by DRC, as official and exclusive distributor for Italian territory, the assistance is provided directly by the head office through DRC’s technician staff.

To receive assistance and ask a quote for repair, you may fill the RMA model (Return Material Authorization) in each part where you shall point out the instrument’s defect found. DRC will send the quotation for repair, which will be realized only after receiving the acceptance from the customer.

Assistance is provided for test hammers (also for those produced by other companies), acquisition systems, penetrometers, pacometers, ultrasounds, displacement sensors, hydraulic systems and for all Pile Dynamics equipment.

 RMA model (Return Material Authorization)